Platform
ServiceNow — ITSM, ITOM, CSM, HRSD, GRC
Depth
CMDB, CSDM, discovery and service mapping
AI
GenAI agents inside real workflows, not demos
Reach
Global delivery, English and Arabic
01 · how we're built
Most consultancies stop at the slide. Most product companies have never run an enterprise. We do both, and each one keeps the other honest.
The consulting arm
Architects and process owners, not a bench. We assess where the platform actually is, design the target, build it, and stay to run it.
✓ Platform strategy, architecture and roadmap
✓ Implementation, migration and process redesign
✓ Managed services, CoE and continuous improvement
The product arm
Every audit cycle we watched teams rebuild the same evidence by hand. So we shipped Evid.AI — operations in, audit-ready evidence out.
✓ Incidents, changes, complaints, approvals, attestations
✓ Evidence mapped to ISO 27001, SAMA CSF, ISO 9001
✓ Bilingual EN/AR, white-label per tenant
02 · our product · evid.ai
Teams run everyday operations inside Evid.AI — incidents, changes, complaints, approvals, attestations. Compliance evidence is generated as a byproduct, mapped to your frameworks the moment work happens.
No scramble before the audit. No consultants reconstructing last year.
Control coverage · one square per control
ISO/IEC 27001:2022 · 93 controls · illustrative
03 · services
04 · solutions
05 · accelerators
Repositories, indices and assessments we've built over repeated programmes. Yours on day one of an engagement.
{{ acc.name }}
{{ acc.body }}
Services
Four engagement shapes. Small senior teams. Fixed increments with something usable at the end of each one.
S/01
An honest read on where your platform is, what it's costing you, and the sequence that gets you out. We will tell you when the answer is "do less".
What you get
✓ Current-state assessment across process, platform and data
✓ Target operating model and licence-aware business case
✓ Prioritised roadmap with the decommission list included
✓ Accelerated by MaturityIQ and InsightScan
S/02
New modules, upgrades, consolidations and migrations — shipped in increments the business can absorb, with adoption designed into the plan.
What you get
✓ ITSM, ITOM, CSM, HRSD, GRC and custom workflow builds
✓ Legacy tool migration and data cleansing
✓ Process redesign against a documented target model
✓ Change and enablement via NaviGET
S/03
Go-live is the start of the platform's life, not the end of the project. We run the release cadence, the backlog and the health of the thing.
What you get
✓ Application support with agreed response and resolution targets
✓ Release and upgrade management, including family upgrades
✓ Platform CoE setup, standards and demand intake
✓ Quarterly health scan and improvement backlog
S/04
The unglamorous layer that decides whether everything above it survives: data model, integrations, CMDB, and the governance that holds the line.
What you get
✓ Reference architecture and integration patterns
✓ CSDM alignment, CMDB design and discovery strategy
✓ Technical debt and customisation reduction plan
✓ Design authority and governance model
How we engage
Two to four weeks. A defensible baseline, a costed roadmap, and a recommendation you can take to the board.
Scoped increments with acceptance criteria agreed up front. Each one leaves production better than it found it.
A named team on a monthly envelope for support, releases and continuous improvement.
Solutions
Everything here has been built and run in a live enterprise before it appeared on this page.
An AI-native compliance and operations platform. Your teams run the work; audit-ready evidence is written as it happens and mapped to your frameworks.
Frameworks
ISO/IEC 27001:2022 · SAMA CSF · ISO 9001:2015 · Delivery QRM
Modules
Incidents, changes, complaints, risks, policies, attestations, approvals
Built for
Bilingual EN/AR teams, RTL day-one, white-label per tenant
Product offerings
{{ p.num }}
{{ p.body }}
ServiceXcelerate, MaturityIQ, WorkflowNavigator, NaviGET, CSDM360 and InsightScan — the repositories and assessments behind every delivery.
An AI-native compliance and operations platform. Organisations run everyday operations inside it — and audit-ready evidence is generated as a byproduct, mapped to their frameworks the moment work happens.
01 · the problem
The work happens in email, chat, spreadsheets and three different tools. Then audit season arrives and someone spends six weeks assembling proof that the work happened at all.
We watched this cycle repeat across client after client. The tooling to prevent it did not exist at a price the mid-market could pay. So we built it.
02 · the mechanism
A person reports something or completes a task. Chat-first intake, no training needed.
The engine routes it, holds the SLA clock, and enforces the approval mode — any, all or quorum.
Every step lands on an immutable record timeline with a human-readable number.
The record is mapped to the controls it satisfies. Nothing to assemble later — never stored elsewhere, never fabricated.
03 · what teams run inside it
04 · frameworks
Every record is mapped to the controls it evidences. Coverage is a live view, not a quarterly exercise: evidenced, partial, or no source yet.
ISO/IEC 27001:202293 controls
SAMA Cyber Security Framework32 controls
ISO 9001:201528 controls
Delivery QRM14 controls
Control coverage · one square per control
05 · why through enterleap
Evid.AI is our product, so there is no partner layer between your requirement and the roadmap.
We map your controls, evidence sources and approval rules during onboarding — the same work we've done in consulting for years.
Sits alongside ServiceNow and your existing estate rather than demanding a rip-and-replace.
Early customers shape what gets built next. We say plainly what exists today and what does not.
Module detail, security posture, pricing and a demo request — all on the product site.
About
Enterleap Consulting was founded by service management practitioners. We do enterprise transformation work on ServiceNow, and we build our own products when the market leaves a gap.
How we work
01
The architect in the assessment is the architect in the build. No handover to a team you never met.
02
If the sequence is wrong or the foundation isn't there, we say so before the statement of work, not during the retrospective.
03
Process repositories, maturity indices and health scans built over repeated programmes. You start from a baseline that already works.
04
Evid.AI exists because we kept recommending something nobody sold. Product work keeps our advice grounded in what it costs to actually ship.
Careers
Small teams, real ownership, and product work alongside delivery. Send your CV and a note about what you last shipped.
Insights · blogs & research papers
Field notes from live programmes — what worked, what we'd sequence differently, and what the vendor slide left out.
The full archive, including older research papers, lives on the blog.
Browse the archive →What we write about
{{ article.topic }} · {{ article.date }} · {{ article.readTime }}
{{ article.deck }}
{{ b.text }}
✓{{ it.label }} — {{ it.text }}
{{ it.text }}
In practice
{{ it.example }}
Written by the Enterleap delivery team, from programmes we ran ourselves.
Keep reading
Contact
A short conversation with an architect, not a sales sequence. We'll say plainly whether we're the right fit.
Business enquiries
info@enterleap.comCareers
tm@enterleap.comSomeone from delivery — not sales — will reply within one working day.