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Service management, ServiceNow, GenAI and ESG — from repeated delivery, not vendor decks.

Generative AI · Sep 20, 2024 · 3 min readHow generative AI on ServiceNow is transforming service management with Now AssistServiceNow has folded generative AI into the platform through Now Assist. Here is what it changes for service desks, IT operations and customer service — and where the value actually sits.ESG · Sep 20, 2024 · 3 min readHow ServiceNow is driving ESG reporting and operationalizing sustainabilityESG has moved from compliance exercise to business imperative. The hard part is no longer intent — it is tracking, reporting and embedding it into day-to-day operations.Trends · Oct 14, 2024 · 3 min readTop 10 service management trendsService management has grown from a set of IT operations guidelines into a recognised methodology for enterprise-wide transformation. GenAI, cloud adoption and data proliferation are about to change it again.